Return For Any Reason

Warranty

Technical Support

FAQS

Please note, these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms + Conditions.

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What isn’t covered by the warranty?

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 18 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products

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When does the warranty begin?

It begins the day you place your order.

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How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at support@eotwsports.com

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What is a valid proof of purchase?

● An Amazon order number for a purchase made through EOTW
● A dated sales receipt from an authorized EOTW Reseller that shows a description of the product along with its price

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What if I don’t have any proof of purchase?

● If you made your purchase through EOTW, we may be able to locate your order using your email address, name or shipping address.

● If you made your purchase through an authorized EOTW Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.

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Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

For more information, please contact us at support@eotwsports.com

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