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Please note, these FAQs are meant as a guide and helpful tool. They are not contractually binding and do not change or alter our Site’s Terms + Conditions.


What isn’t covered by the warranty?

● Purchases from unauthorized resellers

● Improperly operated devices

● Lost or stolen products

● Purchases made over 18 months ago (unless otherwise stated)

● Non quality-related issues (after 30 days of purchase)

● Free products


When does the warranty begin?

It begins the day you place your order.


How do I claim the warranty?

Before submitting a warranty claim, please refer to the specific FAQs for your product and attempt all troubleshooting suggestions.

If you believe the item is defective and under warranty, please submit a Return or Exchange request on the product’s support page, or contact us at


What is a valid proof of purchase?

● An Amazon order number for a purchase made through EOTW
● A dated sales receipt from an authorized EOTW Reseller that shows a description of the product along with its price


What if I don’t have any proof of purchase?

● If you made your purchase through EOTW, we may be able to locate your order using your email address, name or shipping address.

● If you made your purchase through an authorized EOTW Reseller, you may contact the Reseller to see if they can provide a copy of your receipt.

● If the product was a gift, you may ask the giver to provide you with a copy of the receipt or claim the warranty on your behalf.


Will the warranty be renewed if my product is replaced?

The warranty continues from the date of your original purchase. It won’t be renewed after a replacement has been provided.

For more information, please contact us at